Apple Offers Free iPhone 11 Repair For Touch Display Module Issue
If your iPhone 11’s screen is unresponsive to touch, Apple can replace the display module at no cost. The company claims that a “small percentage” of iPhone 11 screens may be unresponsive to touch due to a “problem with the display module.”
The affected devices were manufactured between November 2019 and May 2020. Apple released the iPhone 11 in September 2019, so the issue affects iPhone 11 devices manufactured after launch.
Owners of affected iPhone 11 devices should quickly sign up for Apple’s repair offering, as the program only covers affected iPhone 11 devices for two years after retail sale.
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Apple notes that iPhone 11 devices with an already cracked screen will need to have it repaired before they can qualify for the free repair. These repairs could cost money.
“If your iPhone 11 has any damage that compromises the ability to complete the repair, such as a cracked screen, this issue will need to be resolved prior to service. In some cases, there may be a cost associated with the additional repair,” Apple notes.
Owners can check if their iPhone 11 is eligible for a free repair by entering the device’s serial number on Apple’s support page.
This is a worldwide Apple program, but it does not extend the standard iPhone 11 warranty coverage.
Apple is also offering refunds to owners who believe their iPhone 11 has been affected by this issue and has already paid for its repair. Those with an affected iPhone 11 can have repairs done at an Apple store or authorized Apple service provider.